Hang Seng Personal Banking 26.25 - App Store

Hang Seng Personal Banking version 26.25

Updated At: 2026-10-08

Changes: Version History This latest version includes: • The service hours for Time Deposits from Mon to Fri have been extended to 8:00 a.m. - 8:30 p.m. • You can now verify via the Hang Seng Mobile App when adding a card to Apple Wallet. • Eligible customers can get instant approval for a credit limit increase to enjoy more spending flexibility. To borrow or not to borrow? Borrow only if you can repay! Terms & Conditions apply. 26.25 Sep 25 This latest version includes: • Report a lost or damaged ATM card and request a replacement in-app. • Explore "Invest Reward" lucky draws for a chance to win prizes. • Deposit overview: View savings, current, and time deposit balances by currency in one place. Investment involves risk. Terms & Conditions apply. 26.22 Aug 28 This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.20 Aug 7 This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.19 Jul 25 This latest version includes: • You can soon enjoy free QR payments at Alipay+ merchants in mainland China and over 55 countries/regions with JustPay. • Plan for your future with Goal Planner: Set up and edit goals, link accounts, and track your progress anytime. • Convert large spending into installments from your recent credit card transactions. • Bind the Hang Seng Mobile App to a new device more conveniently by scanning the QR code from the old device. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 26.14 Jul 3 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.11 Jun 7 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.10 May 29 This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025

Hang Seng Personal Banking version 26.25

Updated At: 2026-10-01

Changes: Version History This latest version includes: • The service hours for Time Deposits from Mon to Fri have been extended to 8:00 a.m. - 8:30 p.m. • You can now verify via the Hang Seng Mobile App when adding a card to Apple Wallet. • Eligible customers can get instant approval for a credit limit increase to enjoy more spending flexibility. To borrow or not to borrow? Borrow only if you can repay! Terms & Conditions apply. 26.25 5d ago This latest version includes: • Report a lost or damaged ATM card and request a replacement in-app. • Explore "Invest Reward" lucky draws for a chance to win prizes. • Deposit overview: View savings, current, and time deposit balances by currency in one place. Investment involves risk. Terms & Conditions apply. 26.22 Aug 28 This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.20 Aug 7 This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.19 Jul 25 This latest version includes: • You can soon enjoy free QR payments at Alipay+ merchants in mainland China and over 55 countries/regions with JustPay. • Plan for your future with Goal Planner: Set up and edit goals, link accounts, and track your progress anytime. • Convert large spending into installments from your recent credit card transactions. • Bind the Hang Seng Mobile App to a new device more conveniently by scanning the QR code from the old device. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 26.14 Jul 3 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.11 Jun 7 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.10 May 29 This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025

Hang Seng Personal Banking version 26.22

Updated At: 2026-09-24

Changes: Version History This latest version includes: • Report a lost or damaged ATM card and request a replacement in-app. • Explore "Invest Reward" lucky draws for a chance to win prizes. • Deposit overview: View savings, current, and time deposit balances by currency in one place. Investment involves risk. Terms & Conditions apply. 26.22 Aug 28 This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.20 Aug 7 This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.19 Jul 25 This latest version includes: • You can soon enjoy free QR payments at Alipay+ merchants in mainland China and over 55 countries/regions with JustPay. • Plan for your future with Goal Planner: Set up and edit goals, link accounts, and track your progress anytime. • Convert large spending into installments from your recent credit card transactions. • Bind the Hang Seng Mobile App to a new device more conveniently by scanning the QR code from the old device. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 26.14 Jul 3 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.11 Jun 7 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.10 May 29 This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.2 07/18/2025

Hang Seng Personal Banking version 26.22

Updated At: 2026-09-03

Changes: Version History This latest version includes: • Report a lost or damaged ATM card and request a replacement in-app. • Explore "Invest Reward" lucky draws for a chance to win prizes. • Deposit overview: View savings, current, and time deposit balances by currency in one place. Investment involves risk. Terms & Conditions apply. 26.22 5d ago This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.20 Aug 7 This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.19 Jul 25 This latest version includes: • You can soon enjoy free QR payments at Alipay+ merchants in mainland China and over 55 countries/regions with JustPay. • Plan for your future with Goal Planner: Set up and edit goals, link accounts, and track your progress anytime. • Convert large spending into installments from your recent credit card transactions. • Bind the Hang Seng Mobile App to a new device more conveniently by scanning the QR code from the old device. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 26.14 Jul 3 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.11 Jun 7 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.10 May 29 This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.2 07/18/2025

Hang Seng Personal Banking version 26.20

Updated At: 2026-08-21

Changes: Version History This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.20 Aug 7 This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply. 26.19 Jul 25 This latest version includes: • You can soon enjoy free QR payments at Alipay+ merchants in mainland China and over 55 countries/regions with JustPay. • Plan for your future with Goal Planner: Set up and edit goals, link accounts, and track your progress anytime. • Convert large spending into installments from your recent credit card transactions. • Bind the Hang Seng Mobile App to a new device more conveniently by scanning the QR code from the old device. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 26.14 Jul 3 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.11 Jun 7 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.10 May 29 This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.2 07/18/2025 This latest version includes: • Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. • Customers can now keep a 90-day record of high-risk transactions through the “Your recent activities”, allowing them to track and identify any unauthorised usage. T&Cs apply. 22.9 06/27/2025

Hang Seng Personal Banking version 26.14

Updated At: 2026-07-24

Changes: Version History This latest version includes: • You can soon enjoy free QR payments at Alipay+ merchants in mainland China and over 55 countries/regions with JustPay. • Plan for your future with Goal Planner: Set up and edit goals, link accounts, and track your progress anytime. • Convert large spending into installments from your recent credit card transactions. • Bind the Hang Seng Mobile App to a new device more conveniently by scanning the QR code from the old device. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 26.14 Jul 3 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.11 Jun 7 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.10 May 29 This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.2 07/18/2025 This latest version includes: • Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. • Customers can now keep a 90-day record of high-risk transactions through the “Your recent activities”, allowing them to track and identify any unauthorised usage. T&Cs apply. 22.9 06/27/2025 This latest version includes: Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. T&Cs apply. 22.7 06/21/2025 This latest version includes:​ • Preferred Multi-Currency Debit Mastercard® is now available. Apply in just a few steps and enjoy exciting exclusive offers. • Customers can now use their HKID and take a selfie to verify identity. • Customers can now increase credit limit and withdraw cash in one go when in need cash. No documents required. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 22.5 05/23/2025

Hang Seng Personal Banking version 26.14

Updated At: 2026-07-06

Changes: Version History This latest version includes: • You can soon enjoy free QR payments at Alipay+ merchants in mainland China and over 55 countries/regions with JustPay. • Plan for your future with Goal Planner: Set up and edit goals, link accounts, and track your progress anytime. • Convert large spending into installments from your recent credit card transactions. • Bind the Hang Seng Mobile App to a new device more conveniently by scanning the QR code from the old device. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 26.14 2d ago This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.11 Jun 7 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.10 May 29 This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.2 07/18/2025 This latest version includes: • Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. • Customers can now keep a 90-day record of high-risk transactions through the “Your recent activities”, allowing them to track and identify any unauthorised usage. T&Cs apply. 22.9 06/27/2025 This latest version includes: Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. T&Cs apply. 22.7 06/21/2025 This latest version includes:​ • Preferred Multi-Currency Debit Mastercard® is now available. Apply in just a few steps and enjoy exciting exclusive offers. • Customers can now use their HKID and take a selfie to verify identity. • Customers can now increase credit limit and withdraw cash in one go when in need cash. No documents required. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 22.5 05/23/2025

Hang Seng Personal Banking version 26.11

Updated At: 2026-06-29

Changes: Version History This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.11 Jun 7 This latest version includes: • MMPOWER and Travel+ card customers can now view their spending progress for the +FUN Dollars Reward Programme in +FUN Centre. • Customers can now easily enable time deposit renewal and maturity notifications after completing a time deposit transaction. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 26.10 May 29 This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.2 07/18/2025 This latest version includes: • Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. • Customers can now keep a 90-day record of high-risk transactions through the “Your recent activities”, allowing them to track and identify any unauthorised usage. T&Cs apply. 22.9 06/27/2025 This latest version includes: Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. T&Cs apply. 22.7 06/21/2025 This latest version includes:​ • Preferred Multi-Currency Debit Mastercard® is now available. Apply in just a few steps and enjoy exciting exclusive offers. • Customers can now use their HKID and take a selfie to verify identity. • Customers can now increase credit limit and withdraw cash in one go when in need cash. No documents required. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 22.5 05/23/2025 This latest version includes: • +FUN Centre introduces a new look, launching +FUN Event for event priority booking and +FUN travel offer zone. More credit card reward activities are coming along! • Customers can easily access to the Investment Insight page via the left menu. • Customers can view and download Annual Summary of Qualifying Deferred Annuity Policy (QDAP) via e-Statement/e-Advice page. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 22.4 04/19/2025

Hang Seng Personal Banking version 26.8

Updated At: 2026-05-28

Changes: Version History This latest version includes: • We've simplified the push notification settings, so you can manage what to receive more easily • Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch • Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis" Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.8 Apr 22 This latest version includes: • Customers from mainland China who are located in Hong Kong can now open a Hang Seng bank account in our app, without visiting a branch. • We simplified the push notification settings to allow you to manage what to receive more easily. • Customers can now view their total portfolio at-a-glance across all accounts, distributed by product type and currency under “Investment” > “Wealth” > “View portfolio analysis”. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 26.7 Apr 17 This latest version includes: • Customers can now search funds by their top underlying stocks or bonds, view the portfolio weight, historical price and dividends paid. They can also select up to 3 funds or benchmark indices for comparison to identify the most promising fund. • Customers can now view paper gold price trends for up to the past three years on the Paper Gold landing page to track market movements at any time and seize investment opportunities. • Customers can now verify their identity at an ATM as an alternative if identity verification fails when binding their device with their HKID. • Customers who opened an account with an Exit Entry Permit for Travelling to and from Hong Kong and Macao (EEP) can now register for Personal e-Banking or bind the Hang Seng Mobile App on a new device by verifying their identity with a valid EEP. Investment involves risk. T&Cs apply. 26.6 Mar 27 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 26.5 Feb 27 This latest version includes: • HKD passbook savings account users can view transactions from the past 2 years and request up to 7 years of savings account history reports. Stay updated on your account status anytime, anywhere. The revamped interface makes it easier for users to understand their transaction history. T&Cs apply. 26.4 Jan 30 This latest version includes: • Customers can now view Hang Seng Insurance’s policy packs under "My Insurance" > "Policy details" to manage their policies more flexibly. T&Cs apply. 26.2 Jan 11 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 25.8 12/19/2025 This latest version includes: Customers can view their goal progress anytime via “Visit Goal Planner” in “My Investment”. Investment involves risk. T&Cs apply 25.7 12/05/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables. • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.4 11/25/2025 This latest version includes: • Customers can register for "Cross-Border View and Transfer" in Hang Seng Mobile App. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere. • Customers can apply for a damaged credit card replacement via “My Credit Cards” > "Manage Card". • Life insurance policyholders can change their policy's payment frequency and account at any time, making it more convenient for customers to manage their policy • Customers can now apply for home insurance faster with pre-filled details and get comprehensive protection for your home contents and valuables.  • Customers can now update their residential address in real-time. • The service agreement pages have been relocated to the "Settings & Security" section To borrow or not to borrow? Borrow only if you can repay. T&Cs apply 25.3 11/21/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub.  • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • Money Safe service, to help keep your money extra secure, is now available. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 25.2 10/31/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.4 10/22/2025 This latest version includes: • Introducing JustPay, a new way to pay. Customers can now switch to JustPay with one tap and send money to family and friends with voice recordings, themed animations and messages. • Debit cardholders can now instantly view pending and posted transactions of corresponding primary and supplementary cards on My Debit / ATM Cards page, making it easier to keep track of card transactions and manage your card in a one-stop hub. • Instant fund disbursement is now available on approved personal loan applications for immediate access to cash. • The Security Tips pages have been relocated to the "Settings & Security" section, which is now accessible in Simple Mode for a smoother and safer experience. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 24.3 10/17/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.1 09/25/2025 This latest version includes: • Paper gold trading service is now available • Customers can now set up regular HKD transfers to bank accounts for free through our new recurring transfer service. • On the “My Credit Cards” page: After a successful credit card repayment, the current statement balance will be updated instantly, helping you verify your outstanding balance. Additionally, customers can access more transaction details such as merchant name, foreign exchange rate and spending category, helping you manage your transactions more effectively and quickly identify unauthorised charges. • Customers can personalise online banking experience by getting timely account settings reminders and being suggested for the remaining settings based on the progress to enhance the profile for a safer and smoother experience. • Customers can now deactivate online high-risk services related to transfer. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 24.0 09/19/2025 This latest version includes: •  “Explore Funds" journey has been newly upgraded with exclusive market insights and featured funds to keep customers closely connected to the market, allowing them to identify their ideal fund more easily and adjust the investment strategy. • +FUN Shop is now available via +FUN Centre. Customers can redeem eCoupons / vouchers to make every dollar count. • Customers can now transfer funds to Canada without fees, along with the UK, US, AU, NZ and 50 other designated countries and regions, with funds arriving as fast as the same day. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply. 23.5 08/22/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 23.4 07/26/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.3 07/19/2025 This latest version includes: • Enhanced scam report alert display with anti-scam messages to strengthen customer protection against fraud and scams. • Customers can now get an enhanced travel insurance plan, featuring better coverage for both single trips and annual plans. T&Cs apply. 23.2 07/18/2025 This latest version includes: • Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. • Customers can now keep a 90-day record of high-risk transactions through the “Your recent activities”, allowing them to track and identify any unauthorised usage. T&Cs apply. 22.9 06/27/2025 This latest version includes: Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees. T&Cs apply. 22.7 06/21/2025 This latest version includes:​ • Preferred Multi-Currency Debit Mastercard® is now available. Apply in just a few steps and enjoy exciting exclusive offers. • Customers can now use their HKID and take a selfie to verify identity. • Customers can now increase credit limit and withdraw cash in one go when in need cash. No documents required. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply. 22.5 05/23/2025 This latest version includes: • +FUN Centre introduces a new look, launching +FUN Event for event priority booking and +FUN travel offer zone. More credit card reward activities are coming along! • Customers can easily access to the Investment Insight page via the left menu. • Customers can view and download Annual Summary of Qualifying Deferred Annuity Policy (QDAP) via e-Statement/e-Advice page. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 22.4 04/19/2025 This latest version includes: • +FUN Centre introduces a new look, launching +FUN Event for event priority booking and +FUN travel offer zone. More credit card reward activities are coming along! • Customers can easily access to the Investment Insight page via the left menu. • Customers can view and download Annual Summary of Qualifying Deferred Annuity Policy (QDAP) via e-Statement/e-Advice page. To borrow or not to borrow? Borrow only if you can repay. Investment involves risk. T&Cs apply. 22.3 04/18/2025 We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience. 22.2 04/09/2025

Hang Seng Personal Banking version 26.5

Updated At: 2026-02-27

Changes: We are constantly making improvements to give you a smoother, safer and simpler mobile banking experience.